If your door has two springs, most professionals and research online says that replacing both springs is the best option. Most torsion springs are rated for 10,000 close/open cycles. If only one of your springs is broken, both springs are still recommended to be replaced. Considering that your second spring will break soon anyways, this added on fix is only going to cost you about $50 extra to assure that you don't have to pay another service fee for a second visit.
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Although the door weight and drum size determine the maximum torque (termed MIP, maximum inch-pounds) needed from the fully-wound spring(s), the spring selection for a given door can still be varied to adjust the cycling stresses. A heavier wire on a larger diameter or longer length will produce the same torque as a lighter wire on a smaller diameter or shorter length, while undergoing less stress and therefore increasing expected cycle lifetime. The heavier spring will cost more but last longer, so this is another design trade-off. Calculating these spring sizes in the field is done using a book of tables (or the software equivalent) that we cannot provide here, although you will find the formulas to estimate spring properties below. If you can accurately provide the weight of the door, or the size(s) of the old spring(s) (assuming they were well-matched to balance the door), then a spring dealer should be able to tell you which spring sizes will work for you.

Containment cables. When old extension springs break, the springs and cables become heavy whips that damage cars and even injure people. To solve the whipping problem, manufacturers now offer containment cables that run through the center of side-mounted extension springs. If you have extension springs and don’t plan to replace your door, make sure the springs have these containment cables, or have a professional install them.
Because your garage door can be customized, pricing varies. Our Clopay configurator will help you review pricing as you begin your project. You’ll start with your door size and whether you need a single or double car door. Next, you can choose the collection of door, which gives you options of various materials and styles. Then, you’ll choose your construction, which allows you to decide what you need in terms of energy efficiency, durability and noise control. Lastly, you will be able to visualize the design and see an end price. Other optional add-ons include windows, decorative hardware, smart features and the r-value. However, you do not have to use the configurator. We also install standard garage doors that have not been customized so you know the product price early on in the process.

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