My door opener disengaged from the garage door. I made a call in late morning and was given an appointment for late the same afternoon. I received a call in early afternoon asking if I would like an earlier service call. Upon arriving the repair man introduced himself and explained that he would need a few minutes to assess the problem and perform an inspection. When he finished he provided me with a through explanation of the problem, the corrective measures he would take and some suggestions to improve operation. We discussed some options, agreed on the cost and the work was complete within a reasonable time frame. The door operates quieter and with less strain than it ever has. Pleasant, friendly, on-time and reasonably priced. Problem solved. It doesn't get any better than that.
We are a family owned and operated company with local offices in various cities. We have offices in Arizona — from Phoenix to Tucson; Nevada— covering the entire Las Vegas metropolitan area, from North Las Vegas to Henderson; the Sunflower State of Kansas, from Wichita to Junction City; Wisconsin — spanning the entire Milwaukee county, from Fox Point to South Milwaukee; and Michigan, with our base in Sterling Heights.
Ryan Fleming, Technician with Precision Door replaced a broken garage door spring at our home last night and I was so impressed with his knowledge, professionalism and positive attitude that I felt compelled to write this review. We have been customers of Precision Door for over 5 years and have always been pleased with how promptly and cost effectively they perform repair and maintenance work. I highly recommend both Ryan and Precision Door.read more
Correct spring size is determined by factors such as the weight and height of the door. You cannot substitute a different spring and just tighten or loosen the winding to make it balance the load. Why? To maintain cable tension under all operating conditions, the spring must retain about one turn of unspent wind-up at the top-of-travel position, which with the lift drum size and door height predetermines the number of turns of winding at the bottom-of-travel; and furthermore the torsion of the fully-wound spring at the bottom-of-travel must be slightly less than that needed to lift the weight of the door when translated by the lift drums.
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These springs weighed in at just over 9 pounds each, including the winding cones. They are covered with a light film of oil, and at this point the job starts to get messy. The manufacturer has painted them with a "225B24" part number, which no doubt indicates the 0.2253 inch wire size, 24 inches long. Perhaps the "B" indicates the 2-inch inside diameter. Both the left- and right-hand springs have this same number on them.
Measure springs only when relaxed: Measurements must be taken on a relaxed spring because the winding adds significant overall length while reducing the coiled diameter. If you have a paired design, and one is broken and one is intact, then don't try to measure the length of the intact spring with the door down. A wound spring has 7 or 8 turns adding to the overall length, and will therefore be about 2 inches longer than when relaxed. Measure the lengths of the pieces of the broken spring, which will be unwound, and add them together. As a check, one can measure the length of the intact spring after it is unwound in the procedure to follow below. Be sure also to observe whether the springs are originally of equal sizes, because it is quite possible that they are not.
I was careful not to assume that the previous installation correctly oriented the right- and left-hand springs on the correct sides of the center bearing plate. They could have been installed backwards by an incompetent installer, resulting in them having been wound looser (larger diameter coil) instead of tighter (smaller diameter coil) than when in their relaxed state, and if so I would have corrected them on the new installation. The proper orientation of the springs applies their reaction torque from tighter winding such that it turns the drums to lift the door. Verifying this is a rather simple exercise in mechanical visualization, but does require some care to be certain of correctness. If you were to install the springs backwards, and then start to wind them in the wrong direction, then the torsion bar will start winding the drums backwards, and not holding against the vise pliers, which should be obvious to inspection. Winding a spring backwards also tends to screw the spring off the cones; this error cannot proceed too far before the spring slips off the cones.
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The parts, parts, parts trick: You might be told you need new rollers, cables, drums, bearings, etc., when you don't, or at highly inflated prices. Good questions to ask when first calling for service include, "How do I know you will only charge me for the parts I actually need?", and "If you don't have all the parts I need, what will you charge me to come back?"
Align the upper roller tracks by carefully lifting the door halfway. Lock it in place with two locking pliers, and install the supporting brackets on the back of the rails using 1-1/4 in. perforated angle iron (available at home centers and hardware stores). Install 1-1/2 x 1/4 in. stop bolts, with the threads to the inside of the track, at the end of each upper track.
The classic telephone bait-and-switch: This time-honored swindle, also called "false advertising", can show up in the garage door business. Here's how this scam works: When you call and say you have a broken spring, and ask for a repair price, you are told over the phone that the price is X dollars, which typically might seem a little better than the competition. When the repairman shows up, after looking at your broken door, he will casually and matter-of-factly tell you it will cost 2X. If they told you over the phone that it would cost X, well, that was only for one spring, and he must (he must, mind you) install not just one, but two. He will act surprised if you object, as if you should have known that from what you were told over the phone. If you expected to really pay just X, it was your fault for misunderstanding because you don't know anything about how garage doors should be repaired. (You will feel intimidated at this, since you honestly don't know anything, else why would you have called a repairman? Intimidation is a powerful tool against customer resistance.) If your door used only one spring to start with, he will insist on converting yours to two, telling you it is safer the next time a spring breaks. If you originally had two springs, he will tell you that he must replace both springs, and you must therefore pay double what was quoted. While it is true that converting or replacing both springs is a good idea, the bait-and-switch pricing is not. The "bait" is the low price quoted to you over the phone, which they never intended to honor, and the "switch" is switching the price to something higher on a pretense. This method of selling is literally criminal (for example, see Florida Statutes 817.44, all states have similar laws), but a service business can usually avoid detection or prosecution because there are no printed advertisements or other tangible evidence, just one-on-one phone calls. If you find yourself in the middle of this trap, then the proper response is to dismiss the repairman without paying a nickel. Don't expect that you will be able to negotiate a fair price with someone who is using criminal business methods. Certainly don't expect that he will accept a lower price because you accuse him of false advertising. If you absolutely cannot wait for another service call, then you'll have to accept the fraud, in which case you should do so quietly. People that use these methods typically have ways to mentally justify their behavior to themselves as a reasonable business practice, and won't react well to your suggesting otherwise, even though they are in fact small-time criminals, not shrewd businessmen.
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