When I called to schedule the repair service, I was transferrd 5 times and spoke with 6 service reps. Each rep was very confused by my request to get my garage door repaired. One rep actually told me that Sears doesn't repair garage doors. I had to tell her that Sears installed the door. When I finally found a rep who could schedule my service, it took one week for the appointment.
This page is a description of how I replaced torsion springs on a garage door. You may find that my experience either frightens you from trying such a stunt yourself, or encourages you to give it a try. You may curse me for revealing the techniques supposedly known only to the trade, or perhaps thank me for explaining how it's done. All the secrets are revealed below. Even if you hire this work out, just knowing how it is done will help you shop for the best deal and avoid falling prey to overcharging tricks.

We lead busy and sometimes hectic lives. It's easy for someone low on sleep and high on stress to accidently bump into their garage door leaving a little damage. If you're lucky it's just an individual garage door panel that's been damaged. This will leave you with the option of garage door panel replacment. There's a chance it might cost you upwards of $150-200 to spot repair damaged garage door panel. If it happens to be an in-production model, they probably will be able to repair or replace the entire panel (if needed) for $250-400. Unfortunately if you've got an older model of garage door the panels may no longer be in production. This might seem like a disadvantage because you'll end up having to just replace the entire door. Many times it's actually easier and more cost effective to just replace the garage door.

The classic telephone bait-and-switch: This time-honored swindle, also called "false advertising", can show up in the garage door business. Here's how this scam works: When you call and say you have a broken spring, and ask for a repair price, you are told over the phone that the price is X dollars, which typically might seem a little better than the competition. When the repairman shows up, after looking at your broken door, he will casually and matter-of-factly tell you it will cost 2X. If they told you over the phone that it would cost X, well, that was only for one spring, and he must (he must, mind you) install not just one, but two. He will act surprised if you object, as if you should have known that from what you were told over the phone. If you expected to really pay just X, it was your fault for misunderstanding because you don't know anything about how garage doors should be repaired. (You will feel intimidated at this, since you honestly don't know anything, else why would you have called a repairman? Intimidation is a powerful tool against customer resistance.) If your door used only one spring to start with, he will insist on converting yours to two, telling you it is safer the next time a spring breaks. If you originally had two springs, he will tell you that he must replace both springs, and you must therefore pay double what was quoted. While it is true that converting or replacing both springs is a good idea, the bait-and-switch pricing is not. The "bait" is the low price quoted to you over the phone, which they never intended to honor, and the "switch" is switching the price to something higher on a pretense. This method of selling is literally criminal (for example, see Florida Statutes 817.44, all states have similar laws), but a service business can usually avoid detection or prosecution because there are no printed advertisements or other tangible evidence, just one-on-one phone calls. If you find yourself in the middle of this trap, then the proper response is to dismiss the repairman without paying a nickel. Don't expect that you will be able to negotiate a fair price with someone who is using criminal business methods. Certainly don't expect that he will accept a lower price because you accuse him of false advertising. If you absolutely cannot wait for another service call, then you'll have to accept the fraud, in which case you should do so quietly. People that use these methods typically have ways to mentally justify their behavior to themselves as a reasonable business practice, and won't react well to your suggesting otherwise, even though they are in fact small-time criminals, not shrewd businessmen.

Because your garage door can be customized, pricing varies. Our Clopay configurator will help you review pricing as you begin your project. You’ll start with your door size and whether you need a single or double car door. Next, you can choose the collection of door, which gives you options of various materials and styles. Then, you’ll choose your construction, which allows you to decide what you need in terms of energy efficiency, durability and noise control. Lastly, you will be able to visualize the design and see an end price. Other optional add-ons include windows, decorative hardware, smart features and the r-value. However, you do not have to use the configurator. We also install standard garage doors that have not been customized so you know the product price early on in the process.

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